WhatsApp AI agent

Repetitive WhatsApp questions eat reception's day — check-in time, parking, breakfast, pet policy, the same five questions on a loop. After-hours messages go unanswered until morning; by then the guest has often booked elsewhere. The team is small, the hours are long, and no one has bandwidth to handle enquiries at midnight.

Build a WhatsApp AI agent grounded entirely in the hotel's real information: policies, room types, local tips, FAQs. It answers instantly in the guest's language, 24/7, with the warmth and accuracy of a well-briefed receptionist. It nudges toward direct booking (not OTAs) and hands off cleanly to a human for anything complex. No autonomous bookings. No payments. No promises the team hasn't approved. The agent handles volume; the human handles judgment.

• After-hours enquiries answered instantly — no more morning catch-up
• Reception time on repetitive questions down 50–70%
• Higher direct-booking conversion vs OTAs
• Guest satisfaction up from faster, consistent responses